Delivery and returns

Delivery

We ship worldwide using a trusted delivery company to ensure fast, tracked and safe delivery.

Once your order is shipped, you will receive an automated email listing the track-and-trace number so you can easily follow your package until it arrives at your destination.

Delivery will be sent to the address listed by the customer, so please ensure that all information provided is accurate; special attention should be taken when filling in the required details.

If your package is delivered open or damaged, please send it back. If you decide to accept it, please append your signature on the receipt stating your acceptance and the condition of the package received.

In the case of late delivery, you can either cancel your order or request a refund.

Delivery estimates on the website should be taken as estimates; transit time should be monitored with the track-and-trace number sent to your email.

For countries outside the UAE, additional tax may apply and is payable by the customer in the country of destination.

Returns

We are happy to take back your order if it meets our return policy.

To guarantee a full refund, your order should be returned within 15 days.

The package should be returned in its original packaging, brand new, without being used or dry cleaned, and with the labels intact.

After ascertaining the status of the package, and once everything is in order, a refund will be effected immediately using the payment method advised. In the case of an exchange, a new order will be shipped to your address.